This policy applies to online orders placed through boucherscomfortshoes.com. All shipping charges and prices listed below are in U.S. dollars (USD).

Shipping Area

We currently ship within the United States only. International shipping is not available.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or certain restricted delivery locations. If we are unable to ship to the address provided, we will contact you to discuss an eligible alternative address or cancellation and a refund.

Order Processing Time

Orders are processed and shipped from within the United States. Processing generally takes 1–3 business days after payment has been confirmed.

Our order-processing days are Monday–Saturday, excluding U.S. federal holidays. Processing time is separate from the carrier’s shipping transit time.

Order Cutoff Time

Our daily order cutoff time is 5:00 PM Eastern Time (ET).

Orders placed before the cutoff on a processing day may begin processing that same day. Orders placed at or after the cutoff, on Sundays, or on U.S. federal holidays will begin processing on the next processing day.

Orders submitted before the cutoff are not guaranteed to ship on the same day.

Estimated Delivery Time

After processing is complete, standard shipping generally takes 3–7 business days.

We use USPS, UPS, or FedEx depending on the delivery destination and available service. Carrier delivery schedules may differ from our Monday–Saturday order-processing schedule.

The overall delivery timeframe includes both order processing and carrier transit. Delivery estimates are not guaranteed arrival dates and may be affected by holidays, weather conditions, carrier disruptions, or address-related issues.

Shipping Fees

We charge a flat shipping rate of $4.99 per order for eligible U.S. orders.

The shipping charge and total order amount are displayed at checkout before payment is completed. Product prices include applicable sales tax, so no additional sales tax is added at checkout.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout. Tracking updates may take some time to become available after the shipping label has been created.

You may also visit our Track Order page or contact us for assistance.

Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us as soon as possible with your order number and the correct shipping address. We will make reasonable efforts to update the information, but changes may not be possible once the order has shipped.

If reshipping is required because an incorrect or incomplete address was provided, an additional shipping charge may apply. We will explain the charge and obtain your agreement before collecting payment and reshipping the order.

Delivery Delays

If your order has not arrived within the estimated delivery timeframe, please contact us. We will review the tracking information and investigate with the carrier when necessary.

If we become aware that your order cannot be shipped within the stated processing timeframe, we will contact you with an updated estimate and explain your available options, including cancellation and a refund.

Lost, Damaged, or Incorrect Shipments

Lost Packages

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, or your building’s receiving area before contacting us if the package remains missing.

We will investigate the shipment with the carrier. Once the package is confirmed lost, we will arrange either a refund or a replacement shipment. You will not be charged an additional shipping fee for the replacement.

Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery if your item arrives damaged, defective, or incorrect. Include your order number and, where possible, clear photographs of the item and its packaging.

Please keep the item and packaging until we provide further instructions. We will review the issue and arrange an appropriate resolution. For damaged or defective items received, or items sent incorrectly, we will cover the necessary return or replacement shipping costs.

Undeliverable or Returned Packages

If a package is undeliverable or returned to the sender, we will investigate the reason with the carrier and contact you regarding the next steps.

If the issue resulted from an error by Boucher’s Comfort Shoes, we will cover the cost of reshipping. If the issue resulted from an incorrect or incomplete address provided by you, we will obtain your agreement to any additional shipping charge before proceeding.

A package returned to the sender is not automatically considered lost. We will confirm its status before arranging reshipment or an applicable refund.

Shipping Charges and Returns

The original $4.99 shipping charge is not refundable for a change-of-mind return. It is refundable when the return is the result of an error attributable to Boucher’s Comfort Shoes, including a defective or incorrect item received.

Customers are responsible for return shipping costs for change-of-mind returns. We do not charge a restocking fee.

For return eligibility and refund timelines, please review our Return Policy.

Contact Us

For shipping questions or assistance with an online order, please contact:

Boucher’s Comfort Shoes
Address: 2505 Geer Rd A, Turlock, CA 95382, United States
Email: [email protected]
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET