This policy applies to online purchases made through boucherscomfortshoes.com.

Return Window

You may request a return for an eligible item within 30 days of delivery, including when you change your mind or the fit is not suitable.

Please contact us within this timeframe before sending your item back. We will provide return instructions and the appropriate return address.

Return Conditions

For a change-of-mind return, items must be:

Unused, unworn, and unwashed.

In their original condition.

In their original packaging, where applicable.

Accompanied by proof of purchase, such as an order number or confirmation email.

Items that have been altered or damaged after delivery are not eligible for a change-of-mind return. If your item arrived damaged, defective, or incorrect, please follow the instructions in the applicable section below.

How to Request a Return

Email [email protected] and include:

Your order number.

Your name and the email address used at checkout.

The item you would like to return.

The reason for the return.

Photographs, where possible, if the item arrived damaged, defective, or incorrect.

Once we review your request, we will explain the next steps and provide the return address. Please do not send returns to our business address unless we specifically instruct you to do so.

Pack your return securely. We recommend using a trackable shipping service and keeping your shipping receipt until the return has been fully resolved.

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns, including returns related to fit or personal preference.

If an item arrives damaged, defective, or incorrect, we will cover the necessary return shipping costs. Please contact us before arranging shipment so we can provide the appropriate instructions.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery if your item arrives damaged, defective, or different from what you ordered.

Include your order number, a description of the issue, and clear photographs of the item and packaging where possible. Please keep the item and packaging until we provide further instructions.

We will review the issue and arrange an appropriate resolution, such as a refund or replacement. You will not be charged for the necessary return or replacement shipping.

Return Inspection and Refunds

After we receive your return, please allow 1–2 business days for inspection. We will notify you of the result.

If approved, your refund will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to be processed and appear in your account, depending on your bank or card issuer.

Our return-processing days are Monday–Saturday, excluding U.S. federal holidays. Bank and card issuer processing schedules may vary.

If your return does not meet the eligibility requirements, we will explain the reason and contact you regarding the next steps.

Original Shipping Charges

For a change-of-mind return, we will refund the amount paid for the approved returned item. The original $4.99 shipping charge is not refundable.

The original shipping charge is refundable when the return is due to an error attributable to Boucher’s Comfort Shoes, including a defective or incorrect item received.

Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or item, please return your eligible purchase and place a new order separately. New orders are subject to availability and the prices and shipping charges displayed at checkout.

This does not affect replacement shipments that we may arrange for damaged, defective, or incorrect items.

Order Cancellations

Orders may be canceled within 24 hours of placement, provided they have not already shipped.

Once an order has shipped, it cannot be canceled. You may request a return after delivery if the item meets the conditions outlined in this policy.

For cancellation instructions, please review our Cancellation Policy.

Delayed or Missing Refunds

If your approved refund has not appeared after 10 business days, please check with your bank or card issuer. If you still need assistance, contact us with your order number so we can review the refund status.

Please do not send full payment card numbers or passwords.

Contact Us

For return requests or refund questions, please contact:

Boucher’s Comfort Shoes
Address: 1121 SW 7th St, Miami, FL 33130, United States
Email: [email protected]
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET