This Privacy Policy explains how Boucher’s Comfort Shoes collects, uses, and shares personal information when you visit boucherscomfortshoes.com, place an online order, or contact us.

Information We Collect

Information You Provide

When you shop with us or contact our team, we collect information relevant to your request or purchase, which may include:

  • Your name, email address, and phone number.
  • Your billing and shipping addresses.
  • Order details, including products purchased and payment status.
  • Account information, if you create an account.
  • Messages, return requests, and photographs you send to customer support.

Please do not include payment card numbers, security codes, or passwords in emails or contact form submissions.

Information Collected Automatically

When you visit our website, our website systems and third-party tools may collect:

  • Your IP address and approximate location.
  • Browser type, device information, and operating system.
  • Pages and products viewed.
  • Referring websites or advertisements.
  • Interactions with the website, such as adding items to your cart or completing a purchase.
  • Cookie identifiers and similar online identifiers.

How We Use Your Information

We use personal information to:

  • Process payments and fulfill orders.
  • Arrange shipping and provide order updates.
  • Respond to questions and handle cancellations, returns, and refunds.
  • Support customer accounts and shopping cart functionality.
  • Identify technical problems and improve our website.
  • Understand website traffic and measure advertising performance.
  • Help detect fraud and unauthorized activity.
  • Maintain business records and meet applicable obligations.

Payment Processing

Payments are processed through Stripe. Payment details entered at checkout are handled by Stripe to process transactions and help prevent fraud.

Boucher’s Comfort Shoes does not store full payment card numbers on its servers. We receive information needed to manage your purchase, such as payment status and transaction references.

For details about Stripe’s data practices, please review the Stripe Privacy Policy.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support shopping features, understand website use, and measure advertising.

These technologies may support functions such as keeping items in your cart, maintaining a login session, and recognizing interactions with our advertisements.

You can block or delete cookies through your browser settings. Blocking certain cookies may affect shopping cart, account, or checkout functionality.

Google Analytics

We use Google Analytics to understand how visitors find and interact with our website and to identify opportunities to improve the shopping experience.

Google Analytics may receive information about your device, browser, and website activity through cookies and similar technologies.

Learn more about how Google uses information from websites that use its services. You can also review the Google Analytics opt-out browser add-on for supported browsers.

Google Ads

We use Google Ads to promote our store and measure advertising performance. Depending on the features enabled and your privacy settings, Google may use cookies or similar technologies to connect an ad interaction with activity on our website, such as a purchase.

Where personalized advertising features are enabled, information about website activity may also be used to show relevant advertisements.

You can manage Google’s personalized advertising settings through My Ad Center. Turning off personalized advertising does not remove all advertisements or necessarily stop advertising measurement.

For more information, see Google’s advertising privacy information.

How We Share Information

We share information as needed to operate our online store and provide the services described in this policy, including with:

  • Payment providers, including Stripe, to process transactions and refunds.
  • Shipping providers, including USPS, UPS, and FedEx, to deliver orders and investigate delivery issues.
  • Website and technical providers that support hosting, security, and store functionality.
  • Analytics and advertising providers, including Google, to understand website activity and measure or deliver advertising.
  • Professional advisers or authorities, where necessary to meet legal obligations, resolve disputes, or protect against fraud and misuse.

The information shared depends on the service involved. For example, shipping providers receive delivery details, while payment providers receive information needed to process a transaction.

Your Privacy Choices and Requests

You may contact us to request access to, correction of, or deletion of your personal information. Depending on where you live and the laws that apply, you may also have rights to obtain a copy of your information or opt out of certain uses, including targeted advertising.